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Refund Policy

1. Refund Eligibility

  • Refunds may be provided in certain circumstances, such as:

    • Withdrawal from the program prior to the start date.

    • Inability to continue participation due to unforeseen circumstances (e.g., medical reasons).

    • Dissatisfaction with the quality of service provided, subject to evaluation by the learning center.

3. Refund Amount

  • The amount of the refund, if approved, may be prorated based on the remaining duration of the program or services.

  • Refunds may be subject to deductions for administrative fees or non-refundable deposits, as outlined in the terms and conditions.

2. Requesting a Refund

  • To request a refund, parents/guardians must submit a written request to the learning center specifying the reason for the refund and providing any relevant documentation (e.g., medical certificate).

  • Refund requests must be submitted within a specified timeframe, typically within a reasonable period from the occurrence of the eligible event.

4. Refund Processing

  • Refunds will be processed within a reasonable timeframe after the approval of the refund request.

  • Refunds will be issued using the same method of payment originally used for the enrollment, unless otherwise agreed upon.

5. Non-refundable Fee

  • Certain fees, such as registration fees or materials fees, may be non-refundable and will not be eligible for refund under any circumstances.

6. Cancellation by the Learning Center

  • In the event that the learning center cancels a program or service for any reason, enrolled families will be entitled to a full refund of any fees paid for the affected program or service.

7. Exceptions

  • The learning center reserves the right to make exceptions to this refund policy on a case-by-case basis, at its sole discretion.

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